Recommended for:
Every employee, regardless of the hierarchical level they have in the company.
Facing the tiger
Facing the tiger
Benefits:
Training sessions help participants in:
- Understanding the conflicts they are facing, how they appear in relationships with team members and other coworkers
- Becoming aware of their own attitudes and reactions when dealing with conflicts and how these influence the conflict in a constructive/destructive manner
- Identifying their own preferences in resolving conflicts and their efficiency based on the characteristics of the situation and current conflicts
- Practicing efficient conflict solving techniques that lead to better relationships in the long term.
- Developing a personal learning contract with the purpose of applying efficient conflict solving techniques.
Subjects:
- Steps in the evolution of a conflict.
- Personal impact in changing the course and results of a conflict.
- Approaching differences. Conflict handling styles.
- Contracting expectations – a proactive approach to conflicts
- Critical instances in approaching conflict.
- Conflict settling techniques.
- Self control techniques. Relationship attitude.
- Preparing for putting it in practice.