Impact through assertive communication

Recommended for:

Every employee, regardless of the hierarchical level in the company


Training sessions help participants in:

  • identifying their own preferences regarding preferences and beliefs and their impact on interpersonal communication
  • earning trust in expressing their own opinions, even if they are met with resistance or manipulation tendencies from others
  • asking for what they think is important in a way that increases the degree of acceptability from others
  • having an assertive and optimal answer in difficult situations so that they build trust and respect based relationships
  • developing an action plan that allows them to consolidate their assertive communication in specific workplace situations


  • The communication iceberg – what influences our behavior?
  • Constructive and destructive beliefs that impact relationships.
  • Direct and respectful – assertive communication. Assertive communication techniques.
  • The veiling technique. The scratched disk technique. Assertive criticism.
  • Giving and receiving feedback and feedforward techniques.
  • Planning for success! Plans of action and support.