Managing conflicts within a team

Recommended for:

Employees in leadership positions or that are preparing for leadership positions


Training sessions help participants in:

  • Identifying conflicts within their own teams, understanding their causes or sources of conflicts within teams they coordinate
  • Becoming aware of their own attitudes and reactions in resolving conflicts and the way these influence approaching conflicts within a team
  • Identifying elements that favor defensive behaviors in approaching conflicts and those that create trust; essential in conflict settlement
  • Evaluating their own preferences in conflict settlement as well as their efficiency based on the current conflictual situation characteristics
  • Practicing different conflict settling strategies while taking into account every concerned party
  • Understanding the role of the mediator in efficient conflict settlement and practicing that role in the contexts analysed in the course
  • Developing a personal learning contract with the purpose of applying efficient conflict settlement techniques within their own team


  • Conflict – Destructive or Constructive? 
  • The causes of a conflict.
  • Steps in a conflict’s evolution.
  • Prefered conflict management style – identification and adaptation to the current context.
  • Preventing and resolving conflicts.
  • Proactivity in reducing tensions – how to approach conflicts in their preliminary stages.
  • The critical moment in approaching conflicts.
  • Techniques for approaching conflicts.
  • How to solve issues within a team so that conflicts are reduced.
  • How to mediate a conflict.
  • On to action – the plan of action