Recommended for:
Employees in leadership positions or that are preparing for leadership positions
Managing conflicts within a team
Managing conflicts within a team
Benefits:
Training sessions help participants in:
- Identifying conflicts within their own teams, understanding their causes or sources of conflicts within teams they coordinate
- Becoming aware of their own attitudes and reactions in resolving conflicts and the way these influence approaching conflicts within a team
- Identifying elements that favor defensive behaviors in approaching conflicts and those that create trust; essential in conflict settlement
- Evaluating their own preferences in conflict settlement as well as their efficiency based on the current conflictual situation characteristics
- Practicing different conflict settling strategies while taking into account every concerned party
- Understanding the role of the mediator in efficient conflict settlement and practicing that role in the contexts analysed in the course
- Developing a personal learning contract with the purpose of applying efficient conflict settlement techniques within their own team
Subjects:
- Conflict – Destructive or Constructive?
- The causes of a conflict.
- Steps in a conflict’s evolution.
- Prefered conflict management style – identification and adaptation to the current context.
- Preventing and resolving conflicts.
- Proactivity in reducing tensions – how to approach conflicts in their preliminary stages.
- The critical moment in approaching conflicts.
- Techniques for approaching conflicts.
- How to solve issues within a team so that conflicts are reduced.
- How to mediate a conflict.
- On to action – the plan of action