Moderation skills

Employees in leadership positions or that are preparing for leadership positions

Training sessions help participants in:

Understanding the purpose and the benefits of a moderation/facilitation process within a group
Understanding a group’s dynamic and the role the facilitator has in its particular steps
Developing useful communication skills for a facilitation process
Applying the steps of an efficient facilitation process in different contexts: problem solving, decision making, obtaining a consensus, facilitating change, resolving and mediating conflicts
Utilizing practical techniques in approaching less comfortable situations – conflicts, difficult/unproductive behaviors of team members
Identifying and planning clear objectives in developing facilitating skills in different contexts of team work – defining an individual plan of action

Facilitation or direction – the proper balance in particular situations.
Facilitator’s hat – steps in preparing and leading a moderation process
The steps of a facilitation process: preparing and initiating a work meeting.
Group dynamics – the role the facilitator has based on the step the group is at.
The facilitator’s instruments and techniques box
Asking questions, active listening, presentation, gathering and transfer of information, encouraging participation.
Problem solving and decision making techniques
Group level dysfunctionalities and how to handle them.
Managing differences techniques – obtaining a consensus.
Conflict management techniques.
Ending a work meeting.
Getting to action – the plan of action.