Moderation skills

Recommended for:

Employees in leadership positions or that are preparing for leadership positions


Training sessions help participants in:

  • Understanding the purpose and the benefits of a moderation/facilitation process within a group
  • Understanding a group’s dynamic and the role the facilitator has in its particular steps
  • Developing useful communication skills for a facilitation process
  • Applying the steps of an efficient facilitation process in different contexts: problem solving, decision making, obtaining a consensus, facilitating change, resolving and mediating conflicts
  • Utilizing practical techniques in approaching less comfortable situations – conflicts, difficult/unproductive behaviors of team members
  • Identifying and planning clear objectives in developing facilitating skills in different contexts of team work – defining an individual plan of action


  • Facilitation or direction – the proper balance in particular situations.
  • Facilitator’s hat – steps in preparing and leading a moderation process
  • The steps of a facilitation process: preparing and initiating a work meeting.
  • Group dynamics – the role the facilitator has based on the step the group is at.
  • The facilitator’s instruments and techniques box
  • Asking questions, active listening, presentation, gathering and transfer of information, encouraging participation.
  • Problem solving and decision making techniques
  • Group level dysfunctionalities and how to handle them.
  • Managing differences techniques – obtaining a consensus.
  • Conflict management techniques.
  • Ending a work meeting.
  • Getting to action – the plan of action.