Recommended for:
Every employee, regardless of the hierarchical level in the company
Problem solving and decision making
Problem solving and decision making
Beneficii:
The proposed sessions help participants in:
- applying a structured problem solving process that keeps in mind both going through standard steps, and the group dynamics at each step
- applying specific techniques and instruments for clarifying issues, gathering/asking for information and problem solving
- differentiating between symptoms and the real causes of an issue
- systematically approaching the risk analysis step, but also the benefits of alternatives before making any decision (risk appraisal and management)
- understanding and applying group level decision making techniques adapted to the characteristics of a particular decision
- transforming the step of assuming responsibility for approved actions into a natural process through structuring decision making
Subjects:
- The steps of an integrated problem solving process – the Problem Solved! method
- Prefered problem solving styles. Their impact on results and the team.
- Steps in problem solving and decision making. Useful techniques for each step.
- Efficiency in the process of group problem solving and decision making
- Monitoring methods – measuring results. SMART objectives.
- The responsibility allocation matrix.
- Emotional intelligence – a facilitator of the process of group problem solving and decision making.
- Identifying and planning changes in the decision making process.