Problem solving and decision making

Recommended for:

Every employee, regardless of the hierarchical level in the company


The proposed sessions help participants in:

  • applying a structured problem solving process that keeps in mind both going through standard steps, and the group dynamics at each step
  • applying specific techniques and instruments for clarifying issues, gathering/asking for information and problem solving
  • differentiating between symptoms and the real causes of an issue
  • systematically approaching the risk analysis step, but also the benefits of alternatives before making any decision (risk appraisal and management)
  • understanding and applying group level decision making techniques adapted to the characteristics of a particular decision
  • transforming the step of assuming responsibility for approved actions into a natural process through structuring decision making


  • The steps of an integrated problem solving process  the Problem Solved! method
  • Prefered problem solving styles. Their impact on results and the team.
  • Steps in problem solving and decision making. Useful techniques for each step.
  • Efficiency in the process of group problem solving and decision making
  • Monitoring methods – measuring results. SMART objectives.
  • The responsibility allocation matrix.
  • Emotional intelligence – a facilitator of the process of group problem solving and decision making.
  • Identifying and planning changes in the decision making process.