Benefits:
Training sessions help participants with:
- applying the steps of an efficient facilitation process in different contexts: problem solving, making decisions, getting a consensus, facilitating change, resolving and mediating conflicts
- reduce the time for problem solving and group decision making, so that objectives are reached and people involved engage more
- utilize practical techniques of approaching less comfortable situations – conflicts, difficult behaviors of team members
Subjects:
Facilitation – objectives and process
- The role of the facilitator for a manager; the benefits of facilitation in different organizational contexts
- Process and content in a facilitator’s focus
- Steps of a facilitating process
Problem solving – facilitating systematic processes
- Systematic problem solving – steps and specific instruments for each step
- Planning and facilitating a structured problem solving session
- Valuation of objectives and of the facilitated process – developing a plan of action
Making decisions – facilitation based on the type of decision
- Making decisions through consensus – difficulties, process, methods of facilitation
- Consensus based decision making alternatives – methods of facilitation
The dynamic of a work group – facilitation based on the group’s needs
- Identifying the expectations of a group’s members
- Steps in group development – adapting facilitation methods of the group so that they function efficiently in different work contexts
- Group level dysfunctionalities and methods of approaching them
Conflict management – facilitating resolving a conflict
- Types of conflicts and their causes
- Techniques of resolving or mediating conflict
- Techniques for approaching difficult behaviors in individuals or groups