Open Courses

Open courses are programmes dedicated to employees from different companies and allow an intense experience exchange between participants through participative sessions. The open courses encourage thinking from different perspectives, understanding contexts from varied industries and facilitate the usage of skills gained by participants.

Recommended:

The programme is recommended for managers and team coordinators concerned with the development and motivation of their colleagues.

Benefits:

The training sessions help participants in:

  • Understanding the coaching process
  • Offering support and encouragement for the members of the team when they most need it
  • Having a planned or spontaneous coaching conversation
  • Building a relationship of trust with the members of the team
  • Increasing confidence of the team members
  • Increasing the team’s capacity to respond autonomously to challenges

Subjects:

  • The principles of coaching
  • Important skills of a good coach
  • Potential barriers in applying coaching techniques
  • The coaching process
  • Planned and spontaneous coaching discussion
  • Using coaching techniques for
    • Facilitating problem solving in employees
    • Analysis of lessons learner after a certain experience
    • Employee development -The GROW Model
    • Correcting behavior / inadequate results
  • Identifying situations in which coaching isn’t a solution

Recommended to:

Employees whose current or future activity implies instructing adults

Benefits:

Training sessions allow participants to:

  • become aware about the way an adult learns and the existence of personal preferences
  • understand the steps of a formative process
  • identify the development needs of a target audience
  • develop skills to devise a development programme
  • understand the aspects of organising development and the necessary resources
  • develop advanced communication skills
  • develop skills regarding how to handle difficult participants
  • understand the methods and techniques of a development programme
  • practice trainer skills through a series of training mini-sessions

Subjects:

  • The particularities of the learning process in adults
  • The steps of a formative process
  • Learning techniques and methods
  • Necessary skills for developing and delivering a development programme
  • Evaluating a formative process
  • Practicing trainer skills – Mini-sessions of training + feedback

Recommended for:

Project managers and employees that will coordinate projects

Benefits:

Training sessions that help participants:

  • experiment and analyse the role of a project manager as well as actions pertaining to the four steps of the life cycle of a project
  • identify the interested parties for a project (stakeholders) and evaluate their potential impact on the project
  • define a project through clear quality objectives, costs and deadlines and performance indicators for each of these areas
  • familiarize with techniques of project planning
  • take into account requirements related to resources, resource disponibility and appreciate the impact resource disponibility has over planning
  • apply risk analysis methodology
  • practice information exchange and communication within a team with the purpose of solving problems
  • adapt the leadership style based on collaborators’ profile and the stage of the project
  • find methods of motivating the team members that work even without hierarchical authority
  • identify objectives and concrete actions toward personal development that would contribute to successful projects

Subjects:

The characteristics of projects

  • The particularities of working on a project, parameters that define the success or failure of a project, systematic approaches to managing projects

The life cycle of a project

  • The way a project runs, the preliminary steps before a project, the steps of a project and analysis of critical moments during these steps

Instruments used in project management

  • Instruments of project planning and control

The role of a project manager

The necessary skills to coordinate a project

  • Necessary skills and abilities for a good project manager
  • Project team management, but also management of complex situations that appear during a project

Recommended for:

The programme is for people that have recently taken on a management position or a leadership position, or will in the future and that have not had previous training

Benefits:

Training sessions help participants with:

  • Understanding the role and responsibility of a manager and leader
  • Facilitating transition from team member to manager
  • Learning and practicing communication skills in difficult situations
  • Understanding the steps for getting together and developing a team in such a way that it becomes efficient in as little time as possible
  • Learning and practicing conflict management skills
  • Motivating team members through feedback and efficient delegation

Subjects:

  • The role and necessary skills of a manager
  • Understanding and practicing key communication within a team
  • Giving constructive criticism
  • Conducting difficult conversations
  • Giving and receiving feedback
  • Steps of development and characteristics of an efficient team
  • Strategies for team member development
  • Strategies for approaching and managing conflicts. Turning conflicts in learning and development opportunities.
  • Efficient leadership styles. Personal leadership preferences and their impact on team development
  • Delegation – characteristics and process
  • Developing individual plans of action and sharing them in the support group

Recommended for:

The programme is recommended for all managers on different levels, that lead teams and wish to apply facilitation techniques in working with a team
 

Benefits:

Training sessions help participants with:

  • applying the steps of an efficient facilitation process in different contexts: problem solving, making decisions, getting a consensus, facilitating change, resolving and mediating conflicts
  • reduce the time for problem solving and group decision making, so that objectives are reached and people involved engage more
  • utilize practical techniques of approaching less comfortable situations – conflicts, difficult behaviors of team members

Subjects:

Facilitation – objectives and process

  • The role of the facilitator for a manager; the benefits of facilitation in different organizational contexts
  • Process and content in a facilitator’s focus
  • Steps of a facilitating process

Problem solving – facilitating systematic processes

  • Systematic problem solving – steps and specific instruments for each step
  • Planning and facilitating a structured problem solving session
  • Valuation of objectives and of the facilitated process – developing a plan of action

Making decisions – facilitation based on the type of decision

  • Making decisions through consensus – difficulties, process, methods of facilitation
  • Consensus based decision making alternatives – methods of facilitation

The dynamic of a work group – facilitation based on the group’s needs

  • Identifying the expectations of a group’s members
  • Steps in group development – adapting facilitation methods of the group so that they function efficiently in different work contexts
  • Group level dysfunctionalities and methods of approaching them

Conflict management – facilitating resolving a conflict

  • Types of conflicts and their causes
  • Techniques of resolving or mediating conflict
  • Techniques for approaching difficult behaviors in individuals or groups

Recommended for:

The programme is recommended for every manager on different levels and trainers that have the responsibility of training employees in the workplace

Benefits:

Training sessions help participants with:

  • understanding the role they have in their position as trainer
  • becoming aware of the ways that adults learn, based on which an instruction programme can be developed and implemented
  • understanding the steps of an instruction process in the workplace
  • becoming aware of key skills for every step of the instruction process and practicing them
  • developing active listening skills for adapting the learning process based on the needs and experiences of the instructed individual
  • using feedback as an instrument for facilitating the learning process

Subjects:

  • The learning curve – impact of instruction in the workplace on accelerating learning. Learning characteristics of an adult – adapting the learning process
  • Steps of an instruction process
  • Instruction transmission and demonstration skills
  • Active listening and asking questions – key skills in the instruction and demonstration step
  • Monitoring and giving feedback
  • Learning characteristics based on the type of generation – adapting the learning process
  • Preparing an instruction guide
  • Instruction sequences – practicing implementation skills of an instruction sequence

Recommended for:

The programme is recommended for individuals that want to make impactful presentations in front of a smaller or bigger audience using visual means

Benefits:

Training sessions help participants with:

  • structuring a presentation in such a way that makes it easy and intelligible to the audience
  • personalizing/adapting a presentation to a specific audience (their needs and interests) and the purpose of the presentation
  • preparing and utilizing suitable visual means to increase the effectiveness of the presentation
  • building on every part of a presentation (introduction, content, end) in such a way that it reaches its objective
  • adapting and utilizing interactive communication techniques with the audience based on the objective of the presentation
  • using nonverbal language in such a way that it upholds the messages sent to the audience and maintain interest
  • effectively utilising the time frame meant for questions and answers and managing the potential disfunctional behaviors of difficult participants

Subjects:

  • The individual parts of an impactful presentation
  • Audience analysis. Personalizing the presentation based on the audience (their expectations and interests) and the intended objective
  • Preparing a presentation
  • The structure of a presentation
  • Nonverbal language. Controlling emotions.
  • Visual means used in presentations – preparation and usage techniques.
  • Interactive communication techniques based on the objective of the presentation.
  • Management of Q&A techniques and of potential difficult reactions from the audience